We are committed to providing dedicated aftercare and support to all our customers, we believe this is shown via our outstanding service achievement of 98% first time fix rate.
UNRIVALLED SERVICE PROMISE
All Pulse products include comprehensive warranties, with preventative maintenance and service packages and a matchless fix or replace policy. Our routine and preventative maintenance programmes include parts and labour, emergency call-outs and scheduled servicing whilst our fix or replace policy, guarantees to supply parts in 24hrs or less and fix on-site in 48hrs or less. We can also provide loan machines if required.
PULSE EMPLOYS UK WIDE ENGINEERS
Pulse is the only fitness company that soley employs its own team of service engineers, who cover the whole of the UK in our fleet of ‘quick response’ and well-stocked ‘tracked’ vehicles, ensuring minimum downtime for our customers. Available 364 days a year bringing you expert advice, knowledge and understanding to fix, repair or replace your equipment promptly.
To assist you in keeping your gym running smoothly we also offer a technical helpline, web support, online parts ordering facility, detailed product manuals and explanatory diagrams, interactive training aids and free preventative maintenance training. All customers receive a comprehensive toolkit and if required a small stock of consumable items to allow them to facilitate routine maintenance and simple on-site repairs.
We support you every step of the way with everything from free maintenance training to comprehensive warranties and extended warranties to ensure your fitness equipment is always working to your customer’s satisfaction. We have a spare parts inventory of in excess of 2,500 items ranging over 3 decades of product development, so rest assured regardless of the age of the Pulse fitness equipment we can confidently and easily repair the item. Our product credibility and durability is truly unsurpassed with operators still using our products 25 years on!